S6 Connect undertakes a wide range of laptop and computer repairs in Thurrock, with collection or drop-off available throughout the South Essex area, and remote support available for most services.

With Christmas approaching, why not take advantage of our Laptop Setup service, taking away the pain of needing to setup the device after unwrapping it, so that it can be used immediately without being prompted to install updates, configure security and accept various licencing agreements or settings. 

For just £35 we’ll remove any unnecessary pre-installed applications, install our security and support tools, and undertake all essential updates so that the device is ready to use. If you need any other software installed or licenced, this is available at an additional cost, as is a local area collection and return service. 

 

If you have any questions you can call, text or WhatsApp us on 01268 833 345, or complete the form below to book and we’ll get back to you to arrange a suitable time. 

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Steve Westrop MBCS

Steve Westrop MBCS

Director, S6 Connect Ltd

Connect with Steve directly via Social Media at SteveWestropUK or at meetsteve.uk

Shoreditch

Our registered office address is: 86-90 Paul St, London, EC2A 4NE.

Stanford-le-Hope

 

S6 Connect's primary location is in Thurrock:

Hope Avenue, Stanford-le-Hope, SS17 8DN.

South Essex

 

S6 Connect works throughout South Essex.

In fact, we have customers across the UK!

4N Lakeside Lunch

You can find us at 4Networking's Lakeside Lunch every other Wednesday!

What’s included?

Standard Service price assumes you will deliver the laptop to us, and  includes the following:

  • remove unnecessary pre-installed apps
  • install all available Windows Updates
  • install basic applications for standard use
  • install and configure our security application
  • install and configure our support tool
  • optimise security settings on the device

Optional Extras

Collection and return is available in the following postcode areas:

  • Stanford-le-Hope – SS17 postcodes
  • Basildon – SS13-SS16 postcodes
  • Thurrock – RM15-RM20 postcodes
  • Billericay/Wickford – SS11-12 & CM11-12
  • Rayleigh/Benfleet – SS5-SS8 postcodes

We can also install and licence other software if required, but never attempt to upsell – just ask!

New Repair Requests

If you have a problem with your PC or laptop, get in touch today!

Existing Repair

Check the status of a repair here or on the Portal:
Work Order ID#:

4-digit authcode*:
(*usually the last 4 digits of your phone number)

Please be aware of the following

Most repairs take 1-3 days, and you can check the status here by entering the Work Order ID and last 4 digits of your main phone number, or by logging into the S6 IT Repair Tracker Portal. The system is updated constantly as we work on any machine, providing real-time status updates and information, as well as an historic reference should any further work be undertaken. Whilst every care is taken to avoid loss of data and files from your computer, mechanical failure of components can happen without warning, and virus infections can cause unpredictable problems. If you have important information on your computer such as family pictures or financial records and wish to minimise your risk of data loss, please enquire about our backup services which can be performed before intensive diagnostic tests or virus scans are performed.

If the repair will cost more than £50, or if Operating System Reload is required, we will contact you before continuing. An Operating System Reload requires that the computer hard drive be formatted and erased before reinstalling the Operating System software. An Operating System reload also requires that you reinstall all printer drivers and additional computer programs you may have installed since the original purchase of the computer. We cannot restore computer programs from backup. They must be re-installed from their original source.

If you decide not to go ahead with the repair service, a diagnostic fee of £25 will apply. Computers that are diagnosed as non-repairable or not cost effective for repair, will be disposed of if not collected within 14 days at our sole discretion. Any computers left over 60 days without prior arrangement will be disposed of. It is the customers’ responsibility to verify that we have the correct contact information on file which also appears printed on this sheet.

We will install our managedSupport Application as part of most repairs undertaken, which will provide you with quick and easy access to our support services in the future as well as quick maintenance tools that you can use yourself to keep your computer in good condition. You can, of course, request that this is not installed, or uninstall it yourself at any time. We can also install Anti-Virus protection, Backup software or remote support access applications if required.

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