Neale has been running Harvest Consulting for the past fifteen years, but his other business is taking up an increasing amount of time and he approached us in late-2019 to discuss some options. Harvest Consulting will be closing at the end of January 2021 but we both care about our customers and are now working together to ensure that the Hosting and Website Design aspects of the business can continue uninterrupted.

Harvest Consulting Clients will be contacted by Neale to determine if they want to transfer across to CloudHost.One™; and to get permission to pass on account information. We’ll then be in contact to arrange a date to undertake your data migration.

Rather than taking over the existing server, we will be moving all websites and email accounts to our existing server infrastructure.

The server migration will bring several improvements to the Hosting Platform and Email services. We are happy to provide more information and explain this in more detail, but the key benefits are:

• Powerful UK-based server infrastructure, with scalable resources for optimal reliability
• Dedicated WordPress Hosting resources to improve speed and performance
• Mailboxes increased to 10GB as standard with mail sending limits also increased
• Built-in Malware scanning, Web Application Firewall and Spam Filtering on emails

Possibly, yes.

CloudHost.One™ Hosting Services are great value, but they are slightly more expensive than Harvest. Standard Hosting accounts are usually £9.50 per month or £95 annually. We also offer Managed WordPress services from £30 a month, but we’re not intending to push for any upsells, and will discuss individual business needs and use cases before completing the migrations to ensure you are getting the best value from us. We recognise that a lot of businesses are struggling right now so please do let us know if this slight increase in price is going to be difficult.

We will be honouring existing account renewal dates, so if your account usually renews in October, you won’t be charged until then. We may charge a nominal amount for the migration and initial security updates, but this would then be applied as a credit at renewal.

CloudHost.One is currently a part of S6 Connect Ltd (but may be become a separate company) providing Hosting services directly and through Partners/Associates, and has previously acquired the customer base of Hosting providers in Stockport and South Essex where, despite the London address, our offices are.

Your website will be hosted on the CloudHost.One™ platform in the UK, and supported by S6 Connect Ltd. Your account manager will be Steve Westrop.

The obvious change is that there will be a new email address and phone number going forward.
You can email enquiries to service@cloudhost.one or call local number 0161 806 0616.

Chances are you’ll end up with the occasional email directly from Steve occasionally – steve@s6connect.com – and if ever you have any urgent issues, option 0 on the main phone line connects to his mobile…. but don’t tell everyone!

Steve lived and worked in Stockport for a few years, and looks forward to working with and supporting you.

Once you have agreed to Neale sharing your details, we’ll determine a date to migrate your account.  This will usually be done out of hours – so an evening, weekend, or over the Christmas holiday period – to minimise disruption. We don’t expect there to be any ‘down time’ but can’t guarantee it.

There is a small possibility that some email accounts will need to be move manually, in which case we will need to either know or reset your email password, but we’ll let you know if this is necessary.

Email will be re-rerouted as soon as the mail accounts are transferred, and web traffic once the site has been tested. SSL certificates will be applied on completion. There may be a short period where traffic goes to either or both servers, or an even shorter one where a security error shows (20 mins). This is why the migrations will be scheduled outside of the times that you site is expected to be busy.

We’ve already transferred and tested things on most of the Harvest accounts, and there were a few things that came up in doing so due to the different server setups. This means that when we do the official migrations, we’ll be able to get these small issues sorted as we go without disruption to you. We’ll keep in contact throughout and if there are any issues we’ll let you know.

We should be able migrate all your email accounts automatically, and will manually recreate any mail forwarding rules that you currently have. In some cases we may need to import your email manually into your new mailbox, in which case we will need to know the existing password, or reset it for you in order to transfer the mail. In previous tests, all mail accounts migrated over ok as part of the automated process.

One thing we can’t directly control is how emails appear on your devices. If there are any problems here (eg folders not syncing) the best option is to re-add the mail account. All you will need for this usually is the email address and password. If you are prompted for server details they are below. If this does happen and you need help, we can connect remotely to assist (Windows, Mac or Android)

Absolutely, and it’s all included in the price too!

We won’t be able to apply the new SSL certificate until the migration is complete and the DNS (domain name) records are updated.

If you see any message about a security certificate issue, refresh the page or try again in 10 minutes. If it continues, let us know and we’ll double-check everything as a priority.

We’re happy to continue making updates for you in a similar way to before.  Just drop us an email or give us a call and we’ll get onto it.

If you find that you need updates and edits made to your site most months, our Managed WordPress maintenance plans may work out better value, but there is no obligation to upgrade to this at all. CloudHost Connect Pro starts at £30 a month and includes all Hosting charges, daily backups and advanced security, meaning that custom work is essentially just £40 an hour. You also receive access to a range of premium (paid) themes and plugins to add further functionality to the site, and will receive a report each month of any work done and the updates and enhancements made to the site.

If you are wanting to make any significant changes to your website, redesign it or freshen it up, then let us know: we may be able to spread some of the cost of this over the year to help keep it affordable.

Our Webhosting service includes unlimited 10GB mailboxes, with a limit of 8,000 emails per sender address in a 24 hour period. The following limits also apply:

• No more than 10,000 recipients per day.
• No more than 2,000 unique recipients per day.
• A single email may not be sent to more than 100 individual addresses.

When a new mailbox has been set up, the sending is limited to 50 per day for 7 days. This is actually an abuse rule to prevent new mailboxes being set up and used immediately to send out high volumes of spam emails. To preserve the platforms reputation and protect mail being sent from being spoofed as spam by third parties this rule was put place to protect that status.

If you are looking to send a high volume of emails, such as a newsletter or regular updates to customers or supporters, our CloudHost.Email service may be more appropriate – contact us for more information.

A limit of 500 messages per day is imposed on all e-mail sent by our web servers, for example from forms on a website (unless they are connected to a mailbox for SMTP sending). E-mails sent by the web servers should be no larger than 5 MB in size. This applies to all messages sent via the PHP mail() function.

Autoresponders will only send once every 8 hours per sender

We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. Please be aware that recipients may incorrectly report emails in this way, and we may have to take action on those reports regardless of the intention.

This is something we’ve seen occasionally in Outlook, if there was a different setting on the account before it moved to us.

To fix this, you’ll need to go into the Account Information, by first clicking on File in the Outlook ribbon:

Once you’re there, follow the steps below:

1. Select the email account from the dropdown list;
2. Click on Account Settings to see other options;
3. Click on Account Name and Sync Settings,
   another window will appear with the settings;
4. Ensure the Root folder path field is empty (delete ‘inbox’)
5. Click on Next and then Save changes.

Click the image to view full size

Most email applications will automatically detect the server settings once you enter the username (email address) and password. You should select IMAP account or ‘other’ depending on the application used.

If settings are not automatically applied you can use the following server settings:

• Incoming Mailserver: imap.cloudhost.one on port 993 with SSL (143 without)
• Outgoing Mailserver: smtp.cloudhost.one on port 465 with SSL (25 without)

Authentication is required for both, and you may need to re-enter your email address (username) and password to complete the server setup.

If your settings are autodetected, you may see the server names showing stackmail.com or your own domain instead of cloudhost.one – that’s ok.

You can also access your email at any time via our webmail service in your browser at https://webmail.cloudhost.one using your email and password.
The webmail interface also lets you set out-of -office replies or change password.